Shipments will be delivered via UPS or FedEx.
All shipments require a street address and a valid telephone number. UPS/FedEx may contact you to request additional information.
All orders originate in the United States and will be shipped 7-10 business days from the time the order is placed. For international
orders, please allow 10-12 weeks for delivery.
Timely delivery of your materials may depend on your answers to the following questions:
- Do you have a physical mailing address (not a P.O. Box) and a valid telephone number?
This is required by UPS or FedEx for delivery. UPS/FedEx will not deliver to P.O. Boxes.
- Do you have a federal tax ID number or similar number?
Customs in your country or UPS may ask you for a federal tax ID number (sometimes also known as a central government tax
identification number) in order to release your shipment to you.
- Are you or your organization registered to receive items from customs that originate in the United States?
Some countries require registration with that country's customs officials in order to receive shipments that originate in the United
States, and those procedures vary around the world. If these materials will be shipped to a country that has such customs registrations
requirements, it is important for you to confirm or update your registration information with your local customs office or UPS/FedEx
stations before placing your order with us to ensure timely delivery of your materials.
If you have a customs broker on retainer to respond to incoming shipments, please notify your broker's and customs offices that you have placed this order and are expecting this shipment so that UPS/FedEx can serve as the customs broker for this order.
If you have questions about your order, please e-mail the U.S. Currency Education Program at
USCurrencyEducation@frb.gov. Because of the
scope of the international program, the U.S. Currency Education Program may not always have available staff who speak or read the
languages in which materials are printed. Correspondence in English is encouraged for faster service.